DELIVERY AND RETURNS

▸ Click here to download the order return form in French 🇫🇷
▸ Click here to download the order return form in English 🇬🇧
▸ Click here to download the return order form in Italian 🇮🇹 

– You want to make an exchange:

1. Fill out the form indicating the products to be exchanged and the desired size.
2. Send it to us by e-mail at sav@bjorka.fr
3. We will send you the return label to print and stick on the return package
4. Send us your feedback.

Upon receipt, we will send you the desired size.

– You wish to be reimbursed:

1. Complete the form indicating the products to be returned.
2. Print the form and slip it into your package with the items to be returned.
3. Send your package by La Poste to the following address:

BJORKA
18 rue Frederic Japy
25200 Montbeliard – France

Please note: Customer service requests sent to an address other than "sav@bjorka.fr" will not be processed.

Our return policy allows you to return your new products (not worn for training, not washed), with the tags attached and in their original packaging, within 14 days. (Returns are chargeable and at the customer's expense unless the product cannot be exchanged due to a stock shortage)

– Items tried on to check size are not considered worn. We reserve the right to refuse a return if it is damaged or for hygiene reasons.

– In the case of a refund, any gifts offered with the products must also be returned.
The envelopes containing the product(s) to be returned must not be stapled (risk of damage to the product and the original packaging).

– For Paypal payments: 5% of fees will be deducted from the refund

Upon receipt of your package, we will check and refund or create a credit note within an average of 15 days.
In the event of a refund request, it will be made by reverse transaction (via the payment method used during the initial order).
For a payment in installments, the amount is deducted from the last direct debit.

Our return policy allows you to return your new products. (To be paid by the customer between €7 and €12 by colissimo).
Returns are only offered for credit requests or size issues, for the following countries:
Belgium, France, Germany, Spain, Italy, Luxembourg, Netherlands, Austria, Poland, Denmark, Czech Republic, Sweden, Slovenia,

Orders placed before 12 noon are generally processed the same day (excluding weekends and public holidays).

As soon as your order leaves our warehouse, the delivery time generally observed is 48 to 72 hours for home delivery in France, excluding Sundays and public holidays.

Once validated, we generally cannot change the delivery address of an order.
However, please do not hesitate to contact us as soon as possible, we will endeavor to make the change where possible.

No address changes can be made once your order leaves our warehouse. You can place a new one with a different address and contact us to request the return of the original order.