The General Data Protection Regulation is a set of laws put in place by the European Commission from May 25, 2018 for all companies operating in Europe.
To protect Internet users from data leaks or misuse of personal data, it is now mandatory for companies to keep visitors informed of all computer processing that is carried out from the data collected.
Like all e-merchants, we collect data on our Internet users and we work with several third-party service providers, who therefore have access to part of our data.
This data is essential to offer you the best possible experience on our site and to guarantee the smooth running of your order.
We have nothing to hide, we want to be as transparent as possible, so we'll tell you everything!
The servers of the bjorka.fr website are exclusively at OVH.
In these servers are our database necessary for the operation of the site. Information about customer accounts is stored there. In order to allow you to find your order history, this data is only deleted if you request it.
No. And we never will.
Some companies exchange customer files for commercial prospecting. This is not our case. All the data we collect is with us and will never be given, rented or sold to a third party company.
Passwords are stored “encrypted” and it is impossible to decrypt them. Your passwords are therefore safe.
For credit card payments, we work with Crédit Mutuel, which guarantees the security of your data.
At no time do we have access to your credit card number.
Our service provider has numerous approvals justifying the security of their computer system.
Order. When you create a customer account on our site, we record in our systems all the information necessary to place an order: your email, your first and last name, your postal address and your telephone number in order to be able to prepare and deliver your package.
This order data is transmitted to the various service providers who work to ensure that your package reaches your home: our logistician who prepares the package and the carrier who brings it to your home.
They have absolutely no right to use your data for anything other than to process your order and must delete this data from their computer system after processing. These service providers store the data in data centers in Europe.
However, if you choose to be delivered outside Europe, your data such as your postal address are necessarily transmitted to the logistics services of the carrier who will deliver you to this country.
Newsletter. If you have given us your consent, we will also use your email address to send you our weekly newsletter. Note that if you no longer want to receive these emails, you can unsubscribe at any time by clicking on the “unsubscribe” link located at the bottom of the newsletters or directly on the site in your my account / personal data space. The effect is immediate.
The service provider we use for our newsletters is French and ISO-27001 certified. As such, it guarantees us maximum security on data storage.
In order to send you newsletters that may be of interest to you, we also communicate to this service provider the list of products that you have ordered.
Statistics. In order to constantly improve ourselves, we use software and services operated by third-party service providers that allow us to better understand our business. As such, we provide these tools with data on our customer base, your browsing history on our site and information on the products ordered.
Most of our tools are hosted in France or in Europe, but some have an activity in the United States.
As a result, all of this data handled for statistical purposes outside of Europe is completely anonymised.
Advertisement. Like most online retailers, we record your visits and then show you advertising when you browse other websites. This process does not handle any personal data and neither the advertising agency nor the third-party sites displaying our advertisements have access to your contact details.
If you no longer wish to see our advertisements, you can clear cookies from your web browser.
How to delete cookies?
Social networks. If you use Facebook to create your account, we collect nothing more than your email, first and last name and your Facebook profile ID.
We don't have access to your photos, friends list, posts, etc. We will never post on your page without your consent.
Most of the data can be modified directly by yourself from your customer area on our website.
If ever you cannot find what you want, we invite you to write an email to email@example.com specifying your request.